Textron Aviation announced yesterday (Jan. 28th) that it has attained new certifications allowing each U.S. company-owned service center to support the Beechcraft, Cessna and Hawker brands.
“We are committed to fostering relationships with our customers that continue well beyond the initial aircraft purchase. We recognize that investing in and expanding our service capabilities to ensure Beechcraft, Cessna and Hawker customers have convenient access to high quality, factory-direct expertise is paramount to their satisfaction,” said Brad Thress, senior vice president, Customer Service. “All 14 Textron Aviation-operated service centers in North America have received expanded certifications in the past year, allowing us to deliver on our service commitments across our brands.”
Textron Aviation also noted in their press release that they continued to make more resources available for customers needing flexible service options. This includes the company expanding its mobile service unit (MSU) fleet to more than 60 vehicles located in North America and Europe. A third dedicated support aircraft was placed in service – its first in Europe – to support maintenance events by transporting technicians and parts to the customer’s location.
“From growing our team of highly-trained technicians, to making our company-owned service centers capable of servicing all of our brands, we’re focused on how best to reach our broad base of customers and be their go-to source for aircraft support,” Thress said. “We’ll continue to listen to their feedback and expand our solutions in ways that keep our customers flying.”