Textron Aviation released a letter this month to the company’s customer base noting that due to the coronavirus pandemic, participation would be postponed in upcoming industry trade shows and events, including EAA AirVenture and NBAA-BACE.
Additionally, Textron Aviation says furloughs would be extended for most U.S. based employees. The company notes that teams are scheduling furlough time to ensure that customer service and support does not experience interruption.
Full letter below:
Dear Valued Customer,
As we are all experiencing, the Coronavirus (COVID-19) pandemic is placing a tremendous amount of strain on our families, our medical professionals and our world economy. Unfortunately, we understand that the very actions that are necessary to “flatten the curve,” combined with the world’s current economic instability, are likely hindering your ability to do business or operate your Textron Aviation products.
Like you, we are committed to doing everything we can to mitigate the impact of COVID-19 on our workforce and business so that when the world recovers, and we can all return to regular business and travel activity, we are healthy and ready to support you.
Given that we are making proactive decisions to focus our resources on our workforce and on supporting you, we have decided to postpone participation in upcoming industry trade shows and events, including EAA AirVenture and NBAA-BACE. We look forward to connecting with you in a personalized way and celebrating our collective global recovery with you at industry events after this unique time in our history passes.
We are also extending furloughs for most U.S.-based employees to adjust for the immediate impact of the virus. While we have no doubt that we will all overcome this global pandemic—both in our industries and communities—we are being proactive in prioritizing the health and well-being of our employees and you, our valued customers.
Each team is carefully scheduling furlough time to ensure that you do not experience service or support interruptions. We will continue to update the Customer Information website with new information as it is available.
If you need help, or if you have any questions, please reach out to your GM, Parts and Distribution Team, or 1CALL for AOG support, which remains fully operational and is available 24/7.
This virus will come and go, and the economy will recover. When it does, we will be here, persevering like we have for more than nine decades, and ready to serve you with pride.